Your Rights
Returns & Refunds
Purchase with confidence — backed by your rights under Australian Consumer Law.
We want every customer to purchase with confidence.
If an item arrives damaged, faulty or is not what the customer ordered, we will work with them to find a fair and timely solution.
Due to the regulated nature of firearms, ammunition and certain related products, some return conditions may differ from standard retail purchases.
This page outlines your rights under Australian Consumer Law and explains how we handle exchanges, warranties and approved refunds. For any return or warranty enquiry, please contact our team with your order number and we'll guide you through the process.